Shipping Policy

At FoodOrderKar, we are committed to delivering fresh, hot, and delicious food to your doorstep in the most efficient manner possible. Below are the terms of our shipping policy, including important details on delivery time and return eligibility.

1. Delivery Time

  • Standard Delivery Time:
    Orders will typically be delivered within 1 hour or less from the time of order confirmation.
  • Factors Affecting Delivery Time:
    Delivery time may vary based on the distance between the restaurant and your location, traffic conditions, and weather.
  • Real-Time Tracking:
    You can track your order live on the FoodOrderKar app for the most accurate delivery updates.

2. Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before confirming your order.
  • For certain promotions or minimum order values, free delivery may be offered.

3. Return and Refund Policy

3.1 No Return Policy:

Due to the perishable nature of food items, we do not accept returns once the order has been delivered.

  • If you experience any issues with your order, such as incorrect, missing, or damaged items, please refer to our Cancellation and Refund Policy for assistance.

3.2 Reporting Issues:

If there is a problem with your order, such as:

  • Incorrect items
  • Missing items
  • Food not delivered in acceptable condition
    You must report the issue within 2 hours of delivery via the FoodOrderKar app or by contacting our customer support team.

4. Delivery Locations

  • We currently deliver to all locations within the delivery zones specified on our app or website.
  • Delivery availability may depend on restaurant operating hours and proximity to your location.

5. Failed Deliveries

A delivery may be considered failed under the following circumstances:

  • The customer provides an incorrect or incomplete delivery address.
  • The customer is unavailable to receive the order at the specified location.
    In such cases, the order will be deemed fulfilled, and no refund will be issued.

6. Contact Us for Assistance

If you have questions about delivery or need to report an issue, please reach out to us: